Refund Policy

Last Updated: March 15, 2025

At SpeakPro Academy, we are committed to providing high-quality professional communication training services. This Refund Policy outlines the terms and conditions for refunds, cancellations, and transfers. Please read this policy carefully before enrolling in our programs.

1. General Refund Policy

We want you to be satisfied with our services. However, due to the personalized nature of our coaching and training programs, refunds are subject to specific conditions and timeframes as outlined below.

2. Multi-Week Program Refunds

2.1 Full Refund Period (7-Day Money-Back Guarantee)

For our multi-week programs (Interview Mastery Program, Public Speaking Excellence, and Professional Communication Workshop), you may request a full refund within 7 days of your program start date, provided you have attended no more than one session. To qualify for a full refund:

• The refund request must be submitted in writing within 7 calendar days of the program start date
• You must not have attended more than one session
• Any course materials received must be returned in original condition

2.2 Partial Refund Period (8-14 Days)

If you request a refund between 8-14 days after the program start date, you will receive a 50% refund of the program fee, minus the cost of any completed sessions calculated at our standard hourly rate.

2.3 No Refund After 14 Days

No refunds will be provided for cancellation requests made more than 14 days after the program start date. However, you may be eligible for a program transfer as described in Section 7.

3. Individual Session and Consultation Refunds

3.1 Single Session Cancellation

For personal consultations and individual sessions:

• More than 48 hours' notice: Full refund or free rescheduling
• 24-48 hours' notice: 50% refund or rescheduling with a $25 fee
• Less than 24 hours' notice: No refund; session fee forfeited
• No-show: No refund; full session fee forfeited

3.2 Session Packages

If you have purchased a package of personal consultation sessions, unused sessions may be refunded at 80% of the per-session rate if the package is less than 50% utilized. No refunds will be provided once more than 50% of sessions have been completed.

4. Cancellation by SpeakPro Academy

4.1 Program Cancellation

If we cancel a program due to insufficient enrollment, instructor unavailability, or other circumstances, you will be entitled to:

• A full refund of all fees paid, or
• Transfer to another program of equal or greater value, or
• Credit toward future services equal to 110% of the amount paid

4.2 Session Cancellation

If we cancel an individual session, you will receive a full refund for that session or free rescheduling at your convenience, plus a $25 credit toward future services as an apology for the inconvenience.

5. Medical or Emergency Circumstances

5.1 Medical Documentation

We understand that unexpected medical or emergency situations may arise. If you need to withdraw from a program due to documented medical reasons or family emergencies, we will work with you on a case-by-case basis to provide:

• A partial refund based on completed sessions
• Extended program completion timeline
• Program freeze with the ability to resume within 6 months
• Transfer to a future program session

5.2 Documentation Requirements

To qualify for accommodation under this section, you must provide appropriate documentation (such as a doctor's note or other official documentation) within 14 days of the circumstance arising.

6. Non-Refundable Items and Services

The following items and services are non-refundable under all circumstances:

• Course materials, books, or resources that have been accessed, downloaded, or opened
• Digital content that has been viewed or downloaded
• Administrative fees and payment processing fees
• Services already rendered or completed sessions
• Promotional or discounted program fees (special refund terms may apply)

7. Program Transfers

7.1 Transfer to Another Program

If you are unable to continue with your current program, you may request a transfer to another program. Transfer requests are subject to the following conditions:

• Transfer requests must be made in writing at least 7 days before the desired transfer date
• One free transfer is permitted per enrollment
• Subsequent transfers incur a $50 administrative fee
• Transfer credit is valid for 12 months from the original purchase date
• If the new program has a higher fee, you must pay the difference
• If the new program has a lower fee, the difference will be applied as credit for future services

7.2 Transfer to Another Person

Program enrollments are generally non-transferable to other individuals. However, we may permit transfers to another person at our discretion, subject to a $100 administrative fee and the new participant meeting any program prerequisites.

8. Refund Process

8.1 Requesting a Refund

To request a refund, you must:

• Submit a written refund request via email to [email protected]
• Include your name, contact information, program name, and enrollment date
• Provide a brief explanation for the refund request
• Include any supporting documentation if applicable

8.2 Refund Processing Time

Once your refund request is approved:

• You will receive written confirmation within 3-5 business days
• Refunds will be processed within 10-15 business days of approval
• Refunds will be issued to the original payment method
• Please allow additional time for your financial institution to process the refund

8.3 Partial Refund Calculation

Partial refunds are calculated as follows:

• Total program fee minus completed sessions (calculated at $150 per hour)
• Minus any non-refundable materials or resources provided
• Minus applicable administrative fees

9. Rescheduling Policy

9.1 Individual Session Rescheduling

You may reschedule individual sessions with the following notice requirements:

• More than 24 hours' notice: Free rescheduling (up to 2 times per session)
• Less than 24 hours' notice: $25 rescheduling fee
• Third or subsequent reschedule: $50 rescheduling fee

9.2 Program Session Rescheduling

If you need to miss a scheduled program session, you may:

• Access recorded session content if available
• Schedule a brief make-up consultation (15-20 minutes) to review key concepts
• Attend the same session in a future program cohort if available

10. Special Circumstances and Exceptions

10.1 Military Deployment

Active military personnel who receive deployment orders during their enrollment will receive a full refund for uncompleted sessions or the option to freeze their enrollment for up to 12 months.

10.2 Relocation

If you relocate more than 50 miles from our Lake Chesterton location and are enrolled in an in-person program, you may transfer to our virtual format or receive a prorated refund for uncompleted sessions.

10.3 Dissatisfaction with Services

If you are dissatisfied with our services, please contact us immediately. We are committed to resolving concerns and may offer alternative solutions including additional sessions, program modifications, or other accommodations.

11. Promotional and Discounted Programs

Programs purchased at promotional rates or with discount codes may have modified refund terms:

• Refunds for discounted programs will be calculated based on the discounted price paid, not the full program value
• Some promotional offers may be non-refundable; these terms will be clearly stated at the time of purchase
• Early-bird pricing and group discounts follow the standard refund policy unless otherwise specified

12. Corporate and Group Programs

Corporate training and group programs have customized agreements with specific refund terms. Please refer to your corporate training agreement or contact us for details about group program refunds.

13. Payment Plan Refunds

If you are enrolled in a program with a payment plan:

• Refunds will be calculated based on the total amount paid to date
• Outstanding payment obligations may be cancelled if you withdraw within the full refund period
• You remain responsible for any outstanding payments for services already rendered

14. Dispute Resolution

If you have a dispute regarding a refund:

• First, contact us directly to discuss your concerns
• We commit to responding to all refund disputes within 3 business days
• If we cannot reach a mutually satisfactory resolution, the dispute will be subject to the dispute resolution provisions in our Terms & Conditions

15. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your enrollment in programs after policy changes constitutes acceptance of the modified policy. However, changes will not apply retroactively to enrollments made before the policy change.

16. Contact Information for Refund Requests

17. Acknowledgment

By enrolling in SpeakPro Academy programs, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is part of our Terms & Conditions and is legally binding.